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Job Opening at CLC - Member Relations Manager, Public & Special Libraries

Thursday, December 20, 2018  

Member Relations Manager, Public & Special Libraries - Connecticut Library Consortium, Middletown, CT. Are you a public or special librarian with a passion for discovering and utilizing the latest library resources, tools, and services to make library users’ lives better? Are you ready to put your marketing savvy, research skills, customer service, and library enthusiasm to work for the betterment of public and special library staff and users across Connecticut? If so, we would like to talk with you about our Member Relations Manager position.


Who we are: The Connecticut Library Consortium (CLC) is a statewide membership collaborative serving all types of Connecticut libraries by strengthening their ability to serve their users. We achieve our mission by initiating and facilitating cost-effective services, creating and supporting educational and professional development, and fostering innovation. CLC leverages "the power of WE" to save money and accomplish projects too large or costly for a single library. We help our over 800 library members save, learn, and collaborate.

What you will do: CLC’s two Member Relations Managers each focus on different types of libraries. As the Member Relations Manager for public and special libraries, you will put your specialized experience, knowledge and background to use serving these segments of our membership in these essential functions:

  • Product Research, Strategy & Customer Service – You will be the primary contact for inquiries and concerns from our current and prospective public and special library members about the library products and services they need, want, and already have. With your problem-solving savvy and keen eye for innovation, you will proactively research and identify the most valuable products, services, and vendors. You will work with library vendors to develop the best “product package” for our members. You will also act as liaison between members and vendors to manage product orders and resolve product and service issues.
  • Member Outreach, Support & Training – Through regular visits and communication with current members, you will actively solicit feedback and ideas for potential products and services. You will apply your inquisitive nature, observations, creativity, and research skills to identify new products and services for our members. Once new products and services are added to the CLC member benefits list, you’ll use your knowledge of libraries to develop practical and effective product training for our members. Your attention to detail will ensure our members’ new orders and renewals are handled smoothly.
  • Marketing & Promotion – You will work with the Marketing Coordinator to identify marketing opportunities and provide content for marketing materials. Travelling to trade shows, gathering feedback, and reporting on the results of marketing efforts are some responsibilities you will enjoy as you stay tuned in to new trends and possibilities for our members and their communities.
  • Membership Coordination – Working together, the Member Relations Managers lead the annual membership campaign. By developing member communications with the Marketing Coordinator, sharing membership information at trade shows, and visiting new and prospective members, you will be integral to growing our list of satisfied library customers.
  • Reporting – Maintaining master membership lists and documenting member purchases and issues are important parts of regular reporting to the Executive Director and staff. Your mastery of organizing and synthesizing information will be critical to contributing to grant proposals and other reports as requested.

Knowledge and Skills you need: A bachelor’s degree is required. A minimum of three years experience working in a public or special library setting is required. An MLS or MLIS from an ALA accredited program is strongly preferred. Relevant non-library experience in customer service, sales, marketing or similar functions is an asset. Specific skills and abilities include:

  • Strong customer service skills
  • Excellent attention to detail and organization
  • Strong public speaker
  • Ability and willingness to learn and train others on library products and services
  • Ability and willingness to learn new software programs and technologies
  • Ability to translate problems into opportunities
  • An intermediate to advanced understanding of computer systems such as email, internet and Microsoft Office Suite
  • Excellent written and oral communication
  • Excellent team and “can-do” attitude
  • Strong project management skills
  • Collaborative work style
  • Strong listener and observer

Travel: This position requires up to 35% of time out of the office attending meetings, visiting members, attending conferences or hosting training events.

 

Full job description is available at:  ctlibrarians.org/MRMPSdesc


Salary range: $49,500 – $58,000 depending on experience. 35-hour work week. Benefits include health insurance, dental insurance, life insurance, paid vacation, and retirement savings plan.

To Apply: Send resume with cover letter to: hr@ctlibrarians.org by January 23, 2019.

CLC is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V


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