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Academic Library Roundtable

LibChat and Virtual Reference

 Export to Your Calendar 10/23/2020
When: Friday, October 23, 2020
2:00 - 3:30 pm
Where: Zoom Meeting
Connecticut
United States
Contact: Diana Hellyar


Online registration is available until: 10/23/2020
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LibChat and Virtual Reference

 

Due to the pandemic, many academic libraries had to quickly shift their methods of providing references services to their communities overnight. In May, Parker Fruehan and Diana Hellyar from Southern Connecticut State University (SCSU) implemented a few changes that caused chat numbers to almost triple. They will open up the Roundtable by discussing changes they made and lessons learned along the way to increase chat traffic and develop some LibChat best practices for the library. 

After, we will devote the rest of the time to discuss chat and other virtual references services at academic libraries. Some questions to lead the discussion may include: 
What methods are you using to provide reference services? 
How has your reference services changed from the summer and even now as the semester is in full swing? 
Have you had to add or update any policies or procedures due to the changes in reference services?


 

Please be prepared to have your cameras on if you're comfortable - seeing faces helps us feel more connected - and audio. If you do not have a microphone, you can call in on your phone. 

 

Registration - Please register using the link above. Zoom call information will be included in your registration confirmation email. Please be sure to open the email and save the call information so you can join us. EACH PERSON FROM YOUR ORGANIZATION WHO WISHES TO PARTICIPATE IN THIS MEETING MUST REGISTER.

 

   

ABOUT THE ROUNDTABLE: The academic library Roundtable is open to any librarian or support staff who works in an academic library. The goal is to share concerns, struggles and triumphs that staff working in academic libraries face, and give staff a chance to collaborate and share ideas.

 

Questions? Suggestions? Contact the Roundtable Chairs:

 


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Image Credit: The wub, via Wikimedia Commons

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