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CLC/OCLC Direct
for Connecticut's Libraries

August 2009: Please note that due to changes to the structure of OCLC, CLC/OCLC Direct will not be offered for 2009-2010. However, all current CLC/OCLC Direct members will be able to continue procuring OCLC services directly through OCLC. This page will be updated with new information for members as soon as it becomes available.


CLC/OCLC Direct: Program Summary

OCLC DIRECT: WHY?
CLC is offering CLC/OCLC Direct for the purpose of both saving money and providing convenient, customized training options for member libraries.

OCLC DIRECT: COST FOR CORE SERVICES
Cataloging, ILL, and Access subscriptions are billed directly to libraries by OCLC, with no added surcharges, membership costs, or other fees. Libraries have the option of annual or monthly after-the-fact billing, or an interest-earning deposit account.

OCLC DIRECT: COST FOR TRAINING & SUPPORT

  • New CLC/OCLC Direct libraries, upon signing a one year commitment (July 1 to June 30) for CLC/OCLC Direct, will be invoiced $300 as a deposit for training designed by the CLC/OCLC Direct Training Team and provided in Connecticut by OCLC Eastern.
  • Libraries that opt for training beyond their deposit within the one-year commitment period will be charged at the CLC/OCLC Direct member rate for training sessions (the lowest rate available).
  • Upon renewal for a second or subsequent year, libraries that have exhausted their training account will be invoiced another $300. Libraries that have a balance in their training account will be invoiced an amount sufficient to replenish the balance to $300. Libraries that have not used any of their training funds will not be invoiced.
  • 24/7 Help Desk support is provided free of charge directly by OCLC in Dublin, OH. Support for all OCLC Services is provided free of charge by OCLC Support Specialists.
  • Monies held on deposit with OCLC may be used for any OCLC Services or non-OCLC services purchased through OCLC Eastern.

CLC/OCLC DIRECT: DESCRIPTION OF TRAINING & SUPPORT

  • OCLC Eastern will offer a variety of training sessions to be developed in partnership with a CLC training team of CT librarians:
    • In person - Workshops and/or training sessions on OCLC and/or library related topics
    • In person - Management and/or professional issues seminars and/or workshops
    • Webinar - Sessions on OCLC products or other topics that can be readily adapted for this type of delivery.
  • In addition, participants are eligible to attend ANY OCLC product-related webinars routinely offered by OCLC, OCLC Eastern, OCLC Western, or OCLC's Independent Service Center at no additional cost with no limit on the number of sessions.

CLC/OCLC DIRECT: WHAT IS OCLC Eastern?

  • OCLC Eastern (formerly OCLC CAPCON) is an OCLC-owned service center based in Washington D.C.
  • As participants in CLC/OCLC Direct, CLC members are eligible to participate in OCLC Eastern membership benefits, including discounts on library supplies, databases, and conferences; and acquire non-OCLC services with no additional membership fees.
  • In addition to the sessions that have been identified above, CLC members can request and/or participate in other training and professional development workshops offered through OCLC Eastern at a significant discount.
  • Special programs such as train-the-trainer, management consulting, and individually designed continuing education workshops can be developed at a special negotiated rate designed to make training affordable and keep additional costs to a minimum. Monies held on deposit with OCLC may be used for any OCLC Services or non-OCLC services purchased through OCLC Eastern.

CLC/OCLC DIRECT: WHAT ELSE?
The OCLC Direct option enables participating libraries to buy ANY OCLC service through CLC. This includes FirstSearch, ContentDM, NetLibrary, Language Sets, WorldCat Collection Analysis and QuestionPoint.

CLC/OCLC DIRECT: WHO TO CALL FOR MORE INFO?


FAQ for CLC/OCLC Direct Participants

  • Who is my primary contact person for CLC/OCLC Direct services?
    Andy Bush
    Manager, US Library Services
    OCLC Online Computer Library Center, Inc.
    13 Landau Rd.
    Plainville, MA 02762
    Phone: 508-695-0267
    Cell: 508-878-9372
    Fax: 508-699-2739
    E-Mail: busha@oclc.org
  • How do I place an order for a product or service?
        For all OCLC Product and Service Orders, please contact Andy Bush, OCLC, Inc. (see above). You can also go to www.oclc.org/ordering/default.htm for more information.
        For all third party databases and e-resources, contact Beth Ewoldsen, OCLC Eastern, 1-800-543-5499 ext. 1200, ewoldseb@oclc.org.
  • How do I get technical support?
        For all OCLC product support, including OCLC FirstSearch third party database support (including database questions or to get help with reconfiguring your IP address for reference databases), please contact OCLC Customer Support at 1-800-848-5800 or via e-mail at support@oclc.org. OCLC Customer Support is available from 7:00 am to 9:00 pm Monday-Friday.
        For support of non-OCLC eContent purchased through OCLC Eastern, please contact OCLC Eastern Customer Support at 1-800-543-4599, or via e-mail at oclceastern@oclc.org. OCLC Eastern Customer Support is available from 8:30 am to 5:00 pm Monday-Friday.
        To stay current with system problems or alerts, sign up for our RSS feed at www.oclc.org/support/.
  • Whom do I contact for billing questions?
        For questions regarding your OCLC invoice please contact Candy Smith, OCLC, Inc, at 1-800-848-5878 x5000 or smithc@oclc.org.
        For questions regarding your OCLC Eastern invoice please contact Debby Xu, OCLC Eastern, at 1-800-543-4533 x1210 or debby_xu@oclc.org.
  • Where do I go to find out about training & register for classes?
        For information on CLC-customized classes or registering for a CLC-customized class, visit CLC's OCLC Direct Training page at www.ctlibrarians.org/services/oclctraining/.
        To inquire about customized or specialized training, contact Christine Bradley at CLC, 860-344-8777 x103 or cbradley@ctlibrarians.org.
        To register for OCLC training (not CLC-customized classes - CLC members qualify for member rates), visit the OCLC training portal at www.oclc.org/eastern/training.
  • How do I find out about new OCLC products and services?
    Please contact Andy Bush, OCLC, Inc.

CLC/OCLC Direct Resources

Presentations from the January 14, 2009 meeting of CLC/OCLC Direct libraries:

  • George Needham, Vice President, Member Services, OCLC:
    Presentation: "OCLC's Strategic Directions" - PowerPoint Show | PDF
  • Ellen Mizio, Senior Training and Support Coordinator, OCLC Eastern:
    Presentation: "What's Next in Training?" - PDF

CLC - Connecticut Library Consortium

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