OCLC Direct for Connecticut's Libraries

• CLC/OCLC Direct 2008-2009 Program: Info for Renewing and New Subscribers NEW!
• CLC/OCLC Direct: Program Summary
• FAQ for OCLC Direct Participants
• CLC/OCLC Direct Training Calendar
  Training sessions customized for CLC, held in Connecticut or online via webinar
• OCLC Eastern's CLC Page
  Complete OCLC Eastern training, discount, and eContent opportunities available to CLC members

CLC/OCLC Direct 2008-2009 Program: Info for Renewing and New Subscribers

For RENEWING libraries:
CLC will assume that all existing CLC/OCLC Direct Libraries are staying with CLC/OCLC Direct. OCLC will send renewal pricing for 2008-2009 directly to your library.

For NEW libraries:

• Request pricing via our online Statement of Interest form by May 16, 2008.
  Submitting this form does NOT commit you to signing up for CLC/OCLC Direct.
• Your library will receive a quote directly from OCLC for OCLC Core Services. Contact OCLC with any questions or comments.
• To sign up for CLC/OCLC Direct, submit a Letter of Commitment (in PDF) to CLC by June 6, 2008.

CLC/OCLC Direct: Program Summary

OCLC DIRECT: WHY?
CLC is offering CLC/OCLC Direct for the purpose of both saving money and providing convenient, customized training options for member libraries.

OCLC DIRECT: COST FOR CORE SERVICES
Cataloging, ILL, and Access subscriptions are billed directly to libraries by OCLC, with no added surcharges, membership costs, or other fees. Libraries have the option of annual or monthly after-the-fact billing, or an interest-earning deposit account.

OCLC DIRECT: COST FOR TRAINING & SUPPORT

• Upon signing a one year commitment (July 1, 2008 to June 30, 2009) for CLC/OCLC Direct, libraries will be invoiced $300 as a deposit for training designed by the CLC/OCLC Direct Training Team and provided in Connecticut by OCLC Eastern. Libraries will be charged additional fees if they opt for training beyond their deposit.
• 24/7 Help Desk support is provided free of charge directly by OCLC in Dublin, OH. Support for all OCLC Services is provided free of charge by OCLC Support Specialists.
• Monies held on deposit with OCLC may be used for any OCLC Services or non-OCLC services purchased through OCLC Eastern.

CLC/OCLC DIRECT: DESCRIPTION OF TRAINING & SUPPORT

• OCLC Eastern will offer 25 training sessions to be developed in partnership with a CLC training team of CT librarians (two public, two four-year academic, and two two-year academic):
  • In person - 16 workshops and/or training sessions on 8 OCLC and/or library related topics, each repeated in two different locations within the state
  • In person - 3 management and/or professional issues seminars and/or workshops each offered at one location within the state
  • Webinar - 6 sessions on OCLC products or other topics that can be readily adapted for this type of delivery.
• In addition, participants are eligible to attend ANY OCLC product-related webinars routinely offered by OCLC, OCLC Eastern, OCLC Western, or OCLC's Independent Service Center at no additional cost with no limit on the number of sessions.

CLC/OCLC DIRECT: WHAT IS OCLC Eastern?

• OCLC Eastern (formerly OCLC CAPCON) is an OCLC-owned service center based in Washington D.C.
• As participants in CLC/OCLC Direct, CLC members are eligible to participate in OCLC Eastern membership benefits, including discounts on library supplies, databases, and conferences; and acquire non-OCLC services with no additional membership fees.
• In addition to the sessions that have been identified above, CLC members can request and/or participate in other training and professional development workshops offered through OCLC Eastern at a significant discount.
• Special programs such as train-the-trainer, management consulting, and individually designed continuing education workshops can be developed at a special negotiated rate designed to make training affordable and keep additional costs to a minimum. Monies held on deposit with OCLC may be used for any OCLC Services or non-OCLC services purchased through OCLC Eastern.

CLC/OCLC DIRECT: WHAT ELSE?
The OCLC Direct option enables participating libraries to buy ANY OCLC service through CLC. This includes FirstSearch, ContentDM, NetLibrary, Language Sets, WorldCat Collection Analysis and QuestionPoint.

CLC/OCLC DIRECT: WHO TO CALL FOR MORE INFO?

• For more information on CLC, contact Christine Bradley (860-344-8777 or cbradley@ctlibrarians.org), Carl Antonucci (860-906-5021 or cantonucci@ccc.commnet.edu), or Randi Ashton-Pritting (860-768-4264 or pritting@hartford.edu).
• For more information on OCLC, contact Andy Bush (508-695-0267 or busha@oclc.org).
• For more information on OCLC Eastern, contact Irene Hoffman (1-800-543-4599 x202 or hoffmani@oclc.org).

FAQ for OCLC Direct Participants

• Who is my primary contact person for OCLC Direct services?
  Andy Bush
  Manager, US Library Services
  OCLC Online Computer Library Center, Inc.
  13 Landau Rd.
  Plainville, MA 02762
  Phone: 508-695-0267
  Cell: 508-878-9372
  Fax: 508-699-2739
  E-Mail: busha@oclc.org
• How do I place an order for a product or service?
      For all OCLC Product and Service Orders, please contact Andy Bush, OCLC, Inc. (see above). You can also go to www.oclc.org/ordering/default.htm for more information.
      For all third party databases and e-resources, contact Beth Ewoldsen, OCLC Eastern, 1-800-543-5499 ext. 1200, beth_ewoldsen@oclc.org.
• How do I get technical support?
      For all OCLC product support, including OCLC FirstSearch third party database support (including database questions or to get help with reconfiguring your IP address for reference databases), please contact OCLC Customer Support at 1-800-848-5800 or via e-mail at support@oclc.org. OCLC Customer Support is available from 7:00 am to 9:00 pm Monday-Friday.
      For support of non-OCLC eContent purchased through OCLC Eastern, please contact OCLC Eastern Customer Support at 1-800-543-4599, or via e-mail at oclceastern@oclc.org. OCLC Eastern Customer Support is available from 8:30 am to 5:00 pm Monday-Friday.
      To stay current with system problems or alerts, sign up for our RSS feed at www.oclc.org/support/.
• Whom do I contact for billing questions?
      For questions regarding your OCLC invoice please contact Candy Smith, OCLC, Inc, at 1-800-848-5878 x5000 or smithc@oclc.org.
      For questions regarding your OCLC Eastern invoice please contact Debby Xu, OCLC Eastern, at 1-800-543-4533 x1210 or debby_xu@oclc.org.
• Where do I go to find out about training & register for classes?
      For information on CLC-customized classes or registering for a CLC-customized class, visit CLC's OCLC Direct Training page at www.ctlibrarians.org/services/oclctraining.html.
      To inquire about customized or specialized training, contact Christine Bradley at CLC, 860-344-8777 x103 or cbradley@ctlibrarians.org.
      To register for OCLC Eastern training (not CLC-customized classes - CLC members qualify for member rates), visit the OCLC Eastern training calendar at www.oclc.org/eastern/training.
• How do I find out about new OCLC products and services?
  Please contact Andy Bush, OCLC, Inc.