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INFOANYTIME LOGO CLC's Virtual Reference Service



InfoAnyTime News

InfoAnytime Unavailable Monday, September 3 - Tutor.com's "Librarians by Request" service, which provides trained librarians for InfoAnytime, CLC's virtual reference service, will be closed on Monday, September 3rd from 12:01am-11:59pm ET in observance of Labor Day. InfoAnytime will be unavailable this day. CLC suggests placing notification about this closure on your library's web site.

InfoAnytime Summit - Mark your calendars and register now for the InfoAnytime Summit!

  • Where: The Inn at Middletown (directions)
  • When: Thursday, October 25 from 9:30 to 1:00
  • Why: To gear up InfoAnytime promotion for the 2007-2008 school year. Up for discussion will be marketing tips from our own May Madness winners, info from the Virtual Reference symposium that Carl, Amy, and Kirsten attended this summer in Denver, content for media promotion, ideas from Tutor.com, and sharing input from all participating libraries.
  • How: Register online now!

InfoAnyTime Publicity

Click on the following links to download...

Chris Bradley & Carl Antonucci on InfoAnytime: WTNH/Channel 8 Television Interview - On September 15, CLC Executive Director Chris Bradley and Capital Community College Library Director (and Chair of the InfoAnytime Steering Committee) Carl Antonucci were interviewed on WTNH/Channel 8 about InfoAnytime, CLC's online reference service. The interviewer, Darren Kramer, was enthusiastic about the new service, and Chris and Carl did a great job in their TV debut! Watch the video clip and get other InfoAnytime information on WTNH's site: www.wtnh.com/Global/story.asp?s=5412926. (You will need Windows Media Player to view the clip. Versions are available for both PC and Mac. Download WMP for free.)


About InfoAnyTime

WHAT IS IT?

InfoAnyTime is a real-time, web-based reference service that provides live librarians to assist students, faculty and the public in finding information to support their research.

InfoAnyTime is contracted through Tutor.com and allows students and patrons of the trial sites to connect to a professional librarian 24 hours a day, 7 days a week. Sessions are conducted via online chat, using pushing and co-browsing technology to display information found on the web and in the iCONN databases. Anyone with a web browser can access the service - there is no special software required.

In the summer of 2005, CLC's InfoAnyTime began coordinating with Bibliomation's AskYourLibrary.org, a similar virtual reference service contracted through OCLC serving primarily public libraries. The InfoAnyTime name was retained for the new combined service. By combining forces, together CLC and Bibliomation can offer virtual reference to public and academic libraries throughout Connecticut.

HOW DOES IT WORK?

Users of the service click on the InfoAnyTime link on their library's web site, enter their name and email address (optional), and wait a few moments for a librarian to come online.

Professional, highly-trained librarians conduct reference interviews via online chat, and provide answers and further resources in the form of web sites and online database citations. These online resources appear directly on the user's screen, next to the chat session window. The user may interact both with the web sites provided and with the librarian until his/her question has been answered satisfactorily.

At the end of each session, both the participant and the reference librarians at the college receive transcripts of the session via email.


More Information

  • Considering InfoAnyTime for your library? Have questions about the service? Please contact CLC's Kirsten Kilbourn at 860-344-8777 or kkilbourn@ctlibrarians.org.

IMLS LOGO InfoAnytime is made possible in part by a grant from the
Institute of Museum and Library Services.


Last update: September 1, 2007
  
Send comments or questions about this site to clc@ctlibrarians.org.