CLC OCLC Interlibrary Loan Service

The Donohue Group, Inc. (DGI) manages CLC's OCLC Interlibrary Loan Service. Requests must be sent to DGI via email at ILL@dgiinc.com. The fee is $18 per request; your library will be billed quarterly by CLC. Please review this page for complete ILL program information.

DGI is a certified, woman-owned small business that has served libraries, museums, and historical societies since 1984.

Contact:
The Donohue Group, Inc.
41 Mechanic Street
Windsor, CT 06095
Phone: 860.683.1647
Fax: 860.683.1678
Email: ILL@dgiinc.com

FEES & BILLING

• The fee for DGI's ILL service is $18 per request processed. This fee will be applied whether a request is filled, unfilled, or cancelled.
• If the request is not filled after contacting 5 libraries, the CLC member library may request that DGI contact another 5 libraries. An additional charge of $18 will be applied for each such request.
• Mail payments for lending charges and photocopy charges directly to the lender. These charges are separate from the fees charged by DGI to use the ILL service, which is invoiced quarterly.
• Your library will be invoiced by CLC on a quarterly basis for all ILL transactions.

SENDING REQUESTS

• Send your requests and questions to DGI via email to ILL@dgiinc.com. If it is impossible for you to send your request via e-mail, contact DGI at the number given below to discuss alternative methods.
• Please make sure to provide enough bibliographic information so that we can conduct a successful search for you.

IMPORTANT NOTES

• All interlibrary loans are subject to the provisions of the Interlibrary Loan Code for the United States.
• If you lose an item, let us know so that we can update the ILL status on OCLC. You will be responsible for negotiating with the lending library to pay for or replace the item.
• If you receive an item in error, please contact us for forwarding instructions. If you forward the item to the correct library, please use a delivery receipt so that we can track the item to its proper destination.
• If the item has a due date, it must be returned.

PROCEDURES

• How to place an ILL request
  The member library first searches the ReQuest database to determine if the item is available at a library in Connecticut. If it is determined that the item is not in ReQuest, the library can send the ILL request to DGI via email: ILL@dgiinc.com.
• Locating the item
  DGI will search the WorldCat (OCLC) database to determine if any OCLC member library holds the item. If holding libraries are found, DGI will submit the request to as many as 5 libraries. (This is a WorldCat system restriction.) WorldCat is the only resource that DGI uses to process requests. DGI cannot process requests through any other sources or send requests directly to owning libraries.
• Notifications
  DGI will acknowledge receipt of requests by e-mail.
  • DGI will notify the borrowing library by e-mail if the lending library has applied conditions to the loan or if there is a direct charge to be applied to the loan. The borrowing library must then confirm that they want the loan to be completed.
  • DGI will notify the borrowing library if there is no OCLC member library that holds the item.
  • The CLC member library must notify DGI when the item has been received. If DGI does not receive such notification, we will assume that the item has been received.
  • The CLC member library must notify DGI when the item has been returned. DGI requires this notification because it is necessary to update the status of the item in the OCLC ILL system. If the item is not updated, the request stays active in the ILL system and requires continued maintenance.
• Returning the item
  The CLC member library must return the item directly to the lending library. Instructions are provided by the lending library. Please return items promptly or request a renewal before the due date. Failure to return an item or renew in a timely manner jeopardizes both your and DGI's good lending relationship with OCLC providers.
• Renewing items
  The borrowing library must notify DGI if they wish to renew the loan. Please send an e-mail to DGI that clearly identifies the item and indicates the new requested due date. The borrowing library can assume that the renewal request has been approved unless they received a notification from DGI. DGI will notify the borrowing library if the request is denied. The item must then be returned to the lending library promptly.
• Overdue items
  DGI will notify the borrowing library of any overdue notices. It is the responsibility of the borrowing library to resolve the situation with the lending library.
• Unfilled requests
  If a request is unfilled by the initial set of prospective lenders, we will notify you. If there are more potential lenders, we can resubmit the request.
• When no library holds the item
  If no library owns the item, or there is no record in the database for that title, we will notify you.